Refund policy

Effective Date: 18-09-2026

At Qasr E Shahi, customer satisfaction is important to us. Every piece is carefully checked before dispatch to maintain our quality standards and ensure that your order reaches you in the best possible condition.

Please read our exchange guidelines carefully.

1. 2-Day Exchange Policy

We offer a 2-day exchange window from the date of delivery.

A product may be eligible for exchange if:

The item is unused and in its original condition.
All tags, labels and original packaging are intact.
The exchange request is submitted within 2 days of delivery.
The product has not been worn, altered, damaged or misused.

Products that do not meet these conditions may not qualify for exchange.

2. Exchange for Size or Design

If you wish to exchange your jewellery for:

A different bangle size
A different design
Another available product variation

additional delivery/exchange charges may apply.

We recommend carefully checking the product details, available variations and size information before placing your order.

3. Damaged, Defective or Incorrect Items

If you receive:

A damaged product
A defective product
An incorrect product

please contact us immediately after receiving your parcel.

Our team will review the issue and may request clear photos or an unboxing video for verification.

If the issue is verified as a product defect or an incorrect item sent by Qasr E Shahi, we will arrange an appropriate replacement.

4. No Refund Policy

Due to the nature of jewellery products and hygiene considerations, Qasr E Shahi does not offer monetary refunds.

Eligible products can only be exchanged according to the conditions mentioned in this policy.

5. Sale & Clearance Items

Products purchased during:

Promotional sales
Discount campaigns
Clearance sales
Special offers

are generally not eligible for exchange, unless the product is received defective or an incorrect item has been sent.

6. Pre-Order / Make-to-Order Products

Some products may be prepared specifically after receiving an order.

For such products:

Production time may take 2–3 weeks or longer, depending on the product.
Advance payment may be required.
Processing begins after payment confirmation.
Orders may not be cancelled once production has started.

The applicable terms will be communicated before confirming such orders.

7. Order Cancellation & Modification

If you need to cancel or modify your order, please contact us as soon as possible through WhatsApp or email.

Once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible.

8. Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

House/Shop number
Street number
Block/Area
City
Contact number
Nearest landmark, where applicable

Qasr E Shahi will not be responsible for delays or failed deliveries caused by incomplete or incorrect address information provided by the customer.

9. Parcel Opening & Unboxing

Customers are encouraged to inspect the parcel at the time of delivery where the courier service allows parcel opening.

For any issue with the received product, we strongly recommend recording a clear unboxing video from the moment the sealed parcel is opened.

This helps our team properly investigate any damage, missing item or incorrect product claim.

10. Damage During Transit

Before dispatch, every Qasr E Shahi order undergoes a quality inspection and is securely packed.

We also maintain internal packing/quality records where applicable.

If a parcel appears visibly damaged at the time of delivery, customers should immediately notify the courier and contact Qasr E Shahi.

Any transit-related claim will be reviewed individually based on the available evidence, including photographs, unboxing video and packaging condition.

11. Product Image & Colour Disclaimer

Our jewellery is photographed professionally under studio lighting. Due to lighting conditions, reflections, photography settings and differences between screens, the actual colour of a product may appear slightly different from the colour displayed on your device.

Minor differences in shade caused by lighting, reflections or screen settings do not constitute a product defect.

We always aim to represent our products as accurately as possible.