Customers are encouraged to inspect the parcel at the time of delivery where the courier service allows parcel opening.
For any issue with the received product, we strongly recommend recording a clear unboxing video from the moment the sealed parcel is opened.
This helps our team properly investigate any damage, missing item or incorrect product claim.
10. Damage During Transit
Before dispatch, every Qasr E Shahi order undergoes a quality inspection and is securely packed.
We also maintain internal packing/quality records where applicable.
If a parcel appears visibly damaged at the time of delivery, customers should immediately notify the courier and contact Qasr E Shahi.
Any transit-related claim will be reviewed individually based on the available evidence, including photographs, unboxing video and packaging condition.
Qasr E Shahi
WhatsApp / Phone: +92 327 8524589
Email: qasreshahi@gmail.com
Customer Support: Online support available 24 hours.
Qasr E Shahi — Wear the Legacy.