FAQs
Frequently Asked Questions
What kind of jewellery do you have?
Qasr E Shahi offers a carefully selected range of artificial jewellery for women, designed for everyday wear, university, events, weddings and special occasions. Our collection includes elegant and modern designs to suit different styles.
What variety of jewellery do you have?
Our collection includes Earrings, Necklaces, Bangles, Bracelets, Watches, Maang Tikka, Matha Patti, Hair Accessories, Hijab Pins and more. New designs and categories will be added as Qasr E Shahi grows.
Where is Qasr E Shahi located?
Qasr E Shahi is currently an online fashion and jewellery store serving customers across Pakistan. We currently operate through our online store rather than physical retail outlets.
What are your customer support timings?
Our online customer support is available 24 hours for order-related questions, product information, delivery and general inquiries.
Do you deliver all over Pakistan?
Yes. We offer delivery across Pakistan, including major cities and many other areas. Delivery availability may vary for remote locations.
Can I order through WhatsApp?
Yes. You can place an order through our website or contact us on WhatsApp at +92 327 8524589 for assistance with your order or product information.
Is Cash on Delivery available?
Yes. Cash on Delivery (COD) is available across Pakistan. You can place your order through our website and pay when your parcel is delivered.
How can I place an order?
You can order directly through the Qasr E Shahi website:
- Select your favourite product.
- Add it to your cart.
- Enter your delivery details.
- Select your available payment method.
- Confirm your order.
You can also contact us through WhatsApp if you need assistance.
How much is delivery?
Our standard delivery charge is Rs. 200 within Pakistan. The applicable delivery charge is shown separately at checkout.
How many days does delivery take?
Orders generally take around 3–5 business days for delivery after order confirmation. Delivery to remote areas may take longer.
Can I track my order?
Yes. Once your order is dispatched, tracking information can be provided so you can follow your parcel's delivery status.
When is my order confirmed?
For COD orders, your order may be confirmed through our order verification process before dispatch. Please make sure your phone number, address and other contact details are correct.
Can I cancel my order?
You can contact us as soon as possible if you want to cancel or modify an order. Once an order has been processed or dispatched, cancellation may no longer be possible.
Can I exchange my jewellery?
Yes. Qasr E Shahi offers a 2-day exchange policy from the date of delivery, subject to our Exchange Policy.
The product must be unused/unworn and returned with its original packaging, tags and accessories.
Do you offer refunds?
No. Qasr E Shahi currently offers exchange only and does not offer monetary refunds.
For complete details, please read our Exchange Policy.
What if I receive a damaged or wrong product?
Please contact us as soon as possible after receiving your parcel. We may request clear photographs and/or an unboxing video to verify the issue.
If the product is confirmed to be damaged, defective or incorrectly sent by Qasr E Shahi, we will assist you with the applicable exchange.
Can I exchange earrings?
Due to hygiene and personal-use considerations, earrings and certain personal-use jewellery items are generally non-exchangeable, except in the case of a verified defect or incorrect item.
How should I take care of my jewellery?
To help maintain the appearance of your jewellery:
- Keep it away from water and moisture.
- Avoid direct contact with perfume, sprays and chemicals.
- Remove jewellery before bathing, swimming or exercising.
- Store it in a dry place, preferably in its jewellery box or a soft pouch.
- Avoid dropping or scratching the pieces.
Can the stones or design be customized?
Customization is not available for every product. If you have a specific customization request, contact us on WhatsApp before placing your order and we will let you know whether it is possible.
Is it safe to order from Qasr E Shahi?
Yes. Orders placed through our official website are processed through our online checkout. We also provide Cash on Delivery for customers in Pakistan, allowing you to pay when your parcel arrives.
Do you offer international shipping?
Currently, Qasr E Shahi delivers within Pakistan only. International shipping is not currently available.
Can I open my parcel before accepting it?
Where the courier service allows parcel opening at delivery, you may inspect the parcel according to the applicable courier rules. We also recommend recording a clear unboxing video when opening your parcel, especially for exchange or damage-related claims.
How can I contact Qasr E Shahi?
For orders, product information, delivery or general inquiries:
WhatsApp / Phone: +92 327 8524589
Email: qasreshahi@gmail.com
Qasr E Shahi — Wear the Legacy.